There is no single answer to the question posed, but I want to share a quality control story with you, courtesy of Bill Waddell (www.evolvingexcellence.com). I’ve seen it happen in many environments, from capital goods to services and the office to manufacturing.
Quality Control - A Dose of Common Sense Goes a Long Way
The organization that typically pursues a ‘Fancy’ approach to solving a quality issue overlooks two basic rules in running a business:
- The people closest to the challenge often have the best insight
- Fancy doesn’t necessarily mean better
Feel free to share with others and keep your eyes and ears open for the simple approach to seemingly complex challenges!
